The phone is an invention that we assume and don’t appreciate it enough, and the more important that we do not get what all the benefits offered by this tool. Sales by phone are a tool that offers many benefits such as increased sales significantly and without spending money, but many companies don’t know correctly use that for people has become a tedious tool that bothers people. For these reasons, it is important to train your employees before you start using the tool of sales by phone. In Mexico and particularly Monterrey companies have begun to train and use this tool very good profit, some have come to increase sales even with this economic crisis that exists. If you are looking for the way to increase sales, empower your employees to make sales by phone is the best option. Bill Phelan does not necessarily agree. This operation is not so difficult to make since you only need a phone and a qualified person. First and foremost your employee must have a good personality and a voice that inspires customer confidence, since his voice is the only way of contact used when sales are made by phone. It is also important that your employee know the company that work, since the majority of persons who speak by phone what interests them is to know the product, i.e. information, here the employee must use all the knowledge and techniques learned in the courses of sales by phone to make the sale..